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PROMAX Policies

PROMAX Policies

PROMAX CUSTOMER SERVICE

At PROMAX, we will provide the highest quality cutting tools to best suit your application. In addition, our customers receive both an excellent tool and the knowledge and assistance of our Technical Support and other departments. PROMAX Tools is built on the foundation that customer service is just as important as the product being sold. Our customers receive the answers they seek and the information they need in a more than timely manner. You can feel comfortable knowing that quality products and customer satisfaction are at the center of every decision PROMAX Tools makes. Call the knowledgeable PROMAX Tech Line at 800-878-0502 for all of your cutting tool needs and questions.

LIMITED WARRANTY

PROMAX Tools warrants each new product manufactured and sold by PROMAX or one of our authorized dealers against defects in workmanship and/or materials. Our obligation is limited to the repair or replacement of defective products. At our discretion, we may refund the purchase price of a defective product. This warranty does not cover products that are damaged as a result of negligence or misuse including improper operating conditions and machine set up or any items that have been repaired or altered. This warranty excludes all other warranties, expressed or implied, including any implied warranties of merchant ability or fitness for a particular purpose. In no event will PROMAX be liable for any incidental, special or consequential damages of any nature.

RETURN POLICY

Returned products must be accompanied by a PROMAX Tools authorized Returned Goods Authorization number (RGA). Warranty claims should be made through the distributor from whom the product was purchased. Distributors may call PROMAX at 1-800-878-0502 to receive an RGA number. Returned goods may be subject to a restocking fee. Special, modified, non-catalog or altered tools are not acceptable for return.

TEST TOOL POLICY

Take the PROMAX Challenge: Throw it on the spindle and prove it to yourself. Higher production rates and longer tool life are your goals and ours. PROMAX Tools will authorize a test tool credit only when the proper procedures of the existing GUARANTEED TEST TOOL ORDER (GTO) are followed. For details on this program, please call our TECH LINE at 1-800-878-0502.

SAFETY PRECAUTIONS

Carbide cutting tools can break or shatter under improper or severe use. Always wear the proper personal protective equipment when performing metal cutting operations. Carbide cutting tools have sharp edges. Use caution while handling cutting tools to avoid injury.


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Phone: 916-638-0501 | Toll Free: 800-878-0502 | Fax: 916-638-0512
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